Delete your Mimbo account

In the app

1. Open Mimbo and go to Me → Parent Zone (your password or parent PIN).
2. Choose Privacy & data.
3. Choose Delete the whole account, and confirm.

Only the grown-up who created the family account can delete it. To delete one child's profile instead, choose that child under Privacy & data.

Without the app

Write to hello@mimbo.app with the subject "Delete my Mimbo account", from the email address you use to sign in to Mimbo. We only act on a request from that address. We schedule the deletion and you get an email saying when it will happen.

What happens next

• Anything your family published is hidden straight away.
• The deletion runs after a 14-day grace period. Until then you can cancel it in Parent Zone → Privacy & data, so nothing is lost by mistake.
• Then we erase the account and every child's profile, with their episodes, characters, worlds, games and playsets, cartoon faces, settings and watch history, and the devices linked to it. You get an email when it's done.

What we keep

• A short record that a grown-up gave permission, with no content, as proof that permission was asked.
• Purchase records, for as long as financial record-keeping rules require.
• Product statistics that never identified a child: raw events are deleted after 90 days and only totals remain.

Credits end with the account and are not refundable. Deleting the account doesn't cancel a subscription: cancel it first in the App Store (Settings → your name → Subscriptions) or on Google Play (Payments & subscriptions).

Our Privacy Policy has the details. Questions: hello@mimbo.app.